VIP Manager

Position: VIP Manager

Company: Gamestar Search

Location: Tel-Aviv

Description:

Daily, weekly and monthly VIP player activity monitoring and reporting; wagering, revenue, win/loss and player generosity levels.
Generate and organize weekly potential, active, lapsing and lapsed VIP lists for contact and liaise with VIP CSR’s to ensure players are contacted in a timely and appropriate manner, with appropriate offers and treatment.
Help design, write and carry out quality control checks on all VIP player communications and promotional content (email, DM).
Manage and organize offline VIP events; ensuring high standards are met.
Ensure player wins are followed up quickly and where necessary organize for player interviews and coordinate promotional content for the site.
[Maintain the VIP Club website and promotional content.]
Help source and send VIP player gifts, merchandise and event tickets.
Provide VIP activity reports to the Head of Retention on a weekly and monthly basis.
Set up comps and bonuses for VIP players according to guidelines.
Collaborate with the Heads of Affiliate, Casino, Poker, CRM to ensure a unified approach and consistency in communication.
Liaise with the affiliate team on all VIP promotions and events to help them acquire high rollers.
Provide feedback on VIP player promotions to the Casino and Poker Retention teams.
Liaise with Customer Services to help them with promotional and product enquiries.
Carry our user testing and QA on new games and site features and collect and communicate valued feedback from VIP players.
Conduct new team member training on back offices and departmental processes.

3+ years experience in online gaming and an excellent understanding of the online gambler;
customer contact and previous VIP hosting is a plus.
The ability to work in a methodical and organized manner is essential.
The ideal candidate will have a passion for gaming.
Excellent communications skills and an eye for detail are a must.

Contact: ann@gamestarsearch.com (send your resume with ‘from jobsil.wordpress.com’ as the subject line)