Position: Tier 3 Engineer
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 3 Engineer
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Showing posts with label tier. Show all posts
Showing posts with label tier. Show all posts
Thursday, June 11, 2015
Tier 2 Global support Engineer
Position: Tier 2 Global support Engineer
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 2 Global support Engineer
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 2 Global support Engineer
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Tier 1 Enterprise Support team member
Position: Tier 1 Enterprise Support team member
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 1 Enterprise Support team member
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 1 Enterprise Support team member
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Tier 1 Consumer Support team member
Position: Tier 1 Consumer Support team member
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 1 Consumer Support team member
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Company: IBM Software Group (SWG)
Location: Tel-Aviv
Description:
IBM Software Group (SWG) is seeking Support team members for the following position:
Tier 1 Consumer Support team member
- learn everything about a #1 security product in its market
- give technical support to the customers installing it
- fluency in English is a must
Contact: davidn @ il . ibm . com - please indicate in the subject - http://jobsisrael.blogspot.com
Saturday, June 6, 2015
Tier 3 Support Engineer – IL
Position: Tier 3 Support Engineer – IL
Company: JFrog
Location: Netaniya
Description:
If you want to work with developers in Twitter, LinkedIn, Apple, Disney, Yahoo and others you should join us! Our technology-driven company is looking to add top-notch 3rd level support engineer to our team. We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, we’ll provide your career a leap forward!
Responsible for resolving complex issues involving JFrog products
Using appropriate resources to report, troubleshoot, diagnose and escalate support cases as needed.
Effectively collaborate with peers (including peers in US support team) to provide solutions to the customer's problems; Working closely with 2nd level support, QA, R&D and Sales.
Analyzing and collecting customer data: log files, Java stacktraces, thread dumps, etc.
Reproducing customer issues, including setting up and configuring runtime environments.
Communicating with customers and providing solutions for customer problems.
Identifying and documenting product defects for review and validation
Maintaining a knowledge base of known issues and solutions.
3+ years of experience in 3rd level software support
A passion for working with customers and a strong ability and desire to handle technical issues with varying levels of complexity
Technical background in JVM environments
Proven knowledge/experience working in Linux environment
Knowledge/experience with the following is a big plus: Artifactory, Build tools, CI servers, Tomcat, NFS, LDAP, network concepts, Apache/NginX
Programming and debugging skills are an advantage
Ability to collect, organize and communicate information
Ability to work independently, learn quickly and be proactive
Excellent English verbal and written communication skills
Ability to be on call 24x7 on occasion
Ability to work off routine hours on occasion
Contact: jobs @ jfrog . com - please note at the subject - http://jobsisrael.blogspot.com
Company: JFrog
Location: Netaniya
Description:
If you want to work with developers in Twitter, LinkedIn, Apple, Disney, Yahoo and others you should join us! Our technology-driven company is looking to add top-notch 3rd level support engineer to our team. We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, we’ll provide your career a leap forward!
Responsible for resolving complex issues involving JFrog products
Using appropriate resources to report, troubleshoot, diagnose and escalate support cases as needed.
Effectively collaborate with peers (including peers in US support team) to provide solutions to the customer's problems; Working closely with 2nd level support, QA, R&D and Sales.
Analyzing and collecting customer data: log files, Java stacktraces, thread dumps, etc.
Reproducing customer issues, including setting up and configuring runtime environments.
Communicating with customers and providing solutions for customer problems.
Identifying and documenting product defects for review and validation
Maintaining a knowledge base of known issues and solutions.
3+ years of experience in 3rd level software support
A passion for working with customers and a strong ability and desire to handle technical issues with varying levels of complexity
Technical background in JVM environments
Proven knowledge/experience working in Linux environment
Knowledge/experience with the following is a big plus: Artifactory, Build tools, CI servers, Tomcat, NFS, LDAP, network concepts, Apache/NginX
Programming and debugging skills are an advantage
Ability to collect, organize and communicate information
Ability to work independently, learn quickly and be proactive
Excellent English verbal and written communication skills
Ability to be on call 24x7 on occasion
Ability to work off routine hours on occasion
Contact: jobs @ jfrog . com - please note at the subject - http://jobsisrael.blogspot.com
Saturday, January 24, 2015
Tier 3 Support Engineer
Position: Tier 3 Support Engineer
Company: Kenshoo
Location: Tel-Aviv
Description:
An attractive position in Tier 3 Support which involves both customer facing and code writing aspects, to facilitate customer on-boarding as well as customize and maintain the production environments.
We are looking for talented and energetic people who are dedicated, enthusiastic and anxious to learn and work.
A bachelor's degree in Computer Science.
4+ years experience in Technical support.
Strong delivery orientation (experience in working in B2B environment - an advantage).
Strong technical skills.
Strong analytical skills and a quick learner.
Excellent communication skills.
Excellent troubleshooting skills.
Hard worker, independent thinker, and most importantly a team player.
Experience in customer-support technical roles.
Any of the following areas of expertise: DB, SQL, Java, Application Servers, Windows/UNIX Administration.
Development experience.
Previous experience / knowledge in the areas of online advertising and search engines.
Contact: http://israel.careers.kenshoo.com/Job-Search/Services-Job-Description/Tier-3-Support-Engineer/30974.aspx#
Company: Kenshoo
Location: Tel-Aviv
Description:
An attractive position in Tier 3 Support which involves both customer facing and code writing aspects, to facilitate customer on-boarding as well as customize and maintain the production environments.
We are looking for talented and energetic people who are dedicated, enthusiastic and anxious to learn and work.
A bachelor's degree in Computer Science.
4+ years experience in Technical support.
Strong delivery orientation (experience in working in B2B environment - an advantage).
Strong technical skills.
Strong analytical skills and a quick learner.
Excellent communication skills.
Excellent troubleshooting skills.
Hard worker, independent thinker, and most importantly a team player.
Experience in customer-support technical roles.
Any of the following areas of expertise: DB, SQL, Java, Application Servers, Windows/UNIX Administration.
Development experience.
Previous experience / knowledge in the areas of online advertising and search engines.
Contact: http://israel.careers.kenshoo.com/Job-Search/Services-Job-Description/Tier-3-Support-Engineer/30974.aspx#
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