Position: Customer Success Manager
Company: ScheduleOnce
Location: Tel-Aviv
Description:
ScheduleOnce (www.scheduleonce.com) is an innovative SaaS company looking for a Customer Success Manager to interact with customers and prospects. Candidate should have a strong background in customer service, copywriting, and/or high technology. Experience in producing support videos a huge plus.
ScheduleOnce has a close-knit culture of creative minds working together to provide the ultimate scheduling solution. Working for us, you have the opportunity to learn new business and technical skills. You will take part in all levels of customer interaction and contribute to the exchange of ideas as we constantly work to advance our product.
Please submit your CV with an email explaining why you are an ideal candidate.
- Work from home Sunday mornings + Monday-Friday nights, 4 PM - midnight, Israel time
- Create software videos and support articles for marketing, support, and troubleshooting topics
- Apply advanced problem-solving skills to resolve customer issues
- Fast-paced environment centered on the customer
- Manage demanding customers and exceed their expectations
- Constant verbal and written communication with customers and co-workers
- Juggling many tasks at once with precision and focus
- Experience with Camtasia or Salesforce a plus
- Must be native English speaker
- Must be very computer-savvy
- Highly intelligent and fast learner
- Superb writing and communication skills: accurate, focused, and detailed.
- Excellent at multi-tasking and productivity
- Analytical mindset with ability to recognize patterns
Contact: jobs @ scheduleonce . com - please note at the subject - http://jobsisrael.blogspot.com
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