Tuesday, May 26, 2015

SAAS Client Success Manager

Position: SAAS Client Success Manager

Company: AreaOne

Location: Tel-Aviv

Description:

•Onboarding, training and troubleshooting for our clients using the SaaS Platform
•Nurturing and growing accounts by proactively looking for ways to improve client's performance and by cross selling across the AreaOne's product lines
•Building and maintaining communication and rapport with our customers
•Troubleshooting client issues while providing outstanding service on our Support Desk
•Monitoring and analyzing performance data to understand the goals and results of the advertising campaigns run by the company's clients along with a strong written and verbal ability to communicate the results
•Technical and strategic advising based on a deep understanding of Facebook advertising and the SAAS platform.
•Keeping up to date with Facebook and advertising industry developments
•Availability to be on call for major client issues for the Support Desk during off business hours such as the weekends

•At least 2 years of experience as a B2B account manager
•Great personal relationship building and troubleshooting skills
•Ability to evaluate performance metrics, observe trends and draw correct conclusions.
•Superior time-management and organizational skills
•B.A. from an accredited university or college
•Fluency in English. Additional languages are a plus

Contact: Inbal.bergner @ areaone . com - please note at the subject - http://jobsisrael.blogspot.com

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