Product Support Manager

Position: Product Support Manager

Location: Rehovot

Description:

The Product Support Manager is responsible for technical excellence in the following areas:
Product support throughout the product life cycle (System, materials (resins), application, SW, )
Development of product knowledge bases and service tools
Communications with field personnel regarding technical changes, alerts and improvements
Training technical teams, worldwide (in both direct and indirect markets)
assisting Regional Technical Specialists (RTS) and senior Engineers with escalated support calls until fully resolved
escalating issues to other Stratasys groups (QA, R&D, Operations, Application, etc.) and interfacing with them
monitoring system performance
Gathering, maintaining and analyzing field data, and suggesting improvements to products and customer support based on this data.
Requirements:
A bachelor’s degree in an electrical/ mechanical engineering.
Min. 5 years total experience in a field/technical environment working with multi-disciplinary/electro-mechanical equipment, experience in similar jobs at international customer support department - advantage
Min. 2 years’ experience with field service business operations
Min. 3 years’ experience in project management or Product Support
Computer productivity software knowledge – Microsoft Office, CAD/CAM applications and database applications.
Ability to see the “big picture” in addition to strong capabilities to analyze, diagnoses, troubleshoots and resolves complex technical issues.
Maintain a good working relationship with internal and external customers is required.
Effective written and oral communication skills with frontal training capability
Approximately 30% Travel - Ability to travel independently (including international).
English in high level – Must, other languages – Advantage

Contact: jobs_israel@yahoo.com