Position: Customer Service Team Leader
Company: Powtoon
Location: Tel Aviv
Description:
PowToon is looking for an individual with excellent communication and managerial skills to join and build our Customer Support team. Your role is to maintain customer satisfaction by providing them with exceptional personal service, encouraging them to use PowToon, providing problem-solving resources, answering customers inquiries and managing the team of customer service representatives.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine their individual issues by evaluating and analyzing the symptoms
Identify and escalate priority issues per client specifications
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Stay current with system information, changes, and updates
Reduce customers' refunds, churn, and abandonment rate.
Proactively find ways to increase sales.
Good knowledge of English and a demonstrated proficiency in typing and grammar
Knowledge of customer service principles and practices
Exemplary Attendance and Punctuality
Willingness to co-operate with others and work for the greater good
Experience in management and managing a team
Contact: jobs@powtoon.com
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