Technical Support Engineer

Position: Technical Support Engineer

Company: CTera

Location: Petach-Tikva

Description:

This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups in order to duplicate and solve problems.

Responsibilities:

Help customers solve technical issues and properly set up their CTERA products
Answer questions from existing and prospective customers about the features and capabilities of CTERA products
Analyze customer's problems by using remote access, debug files, network captures and more
Recreate customer's symptoms at test lab and assist in troubleshooting and resolving product bugs
Follow up on customer cases/ tickets through CTERA's CRM
Write customer-facing technical documentation for CTERA's knowledge base and website
Communicate customer needs and wishes to CTERA's development team

Requirements:

3+ years of technical support experience
1+ years experience with SQL and database administration
Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
Good Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A must
Experience with storage systems - An advantage
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English-Fluent (verbal and written)

Contact: careers@ctera.com