Application Support Engineer

Position: Application Support Engineer

Company: ClickSoftware

Location: Petach Tikva

Description:

Provide technical support to live customers
Provide technical support to ClickSoftware internal Professional Services personnel
Perform on-call duty, per a roster, to assist customers with emergency issues outside of normal business hours
Manage the technical relationship of a group of customers on a long term plan
Provide Support training to the customer technical staff
Perform on-site visits, either to address specific issue or to perform preventive maintenance activities
Produce Knowledge Articles for general usage, per resolved issues

B.S. in Computer Science or equivalent.
At least 1 years experience working with Visual Basic or C++ or previous experience with technical support
Benefit: Experience with Oracle, MS SQL-Server, and Windows 2000
Benefit: Experience with development of Web-based business applications, using XML, ASP, and VBScript.
Strong desire to work with highly complex technical challenges combined with intense customer interaction
Excellent written and verbal communication skills (English)
Willingness to travel, as the job requires (estimated at 5%-10%)

Contact: einat . cohen @ clicksoftware . com