Technical Support Engineer

Position: Technical Support Engineer

Company: Zerto

Location: Herzlija

Description:

Zerto, the industry’s first hypervisor-based, virtual-aware, replication solution for tier-one applications, is looking for a 24\7 Technical Support Engineer

As a 24\7 Support Engineer, you will provide first-aid and preliminary technical support to Enterprise customers, Cloud Service Providers and business partners that are leveraging Zerto in order to protect their application or offer Disaster-Recovery-as-a-Service (DRaaS).

Flexible shifts, suitable for students
Familiarize with virtualization, cloud computing, and the enterprise IT world
Be part of a fast growing and exciting start-up
Career opportunities for graduates (R&D, QA, Support)

Provide initial support and first-aid to customer issues and service requests
Manage and track customers issues
Respond to customer inquiries, primarily by web portal, telephone and e-mail
Familiarize with Zerto product lines, workflows, and best practices
Work directly with and escalate issues to other Support groups within Zerto
Document all technical inquiries, develop and review content for knowledge base

Proven technical skills
Excellent interpersonal skills
Excellent in spoken and written English
Experience with VMware vSphere family (advantage)
Student in Computer Science, Electrical Engineering, Math etc. with at least 2 years left.

Contact: http://www.zerto.com/jobs-at-zerto/